Returns and Exchanges

If you're not happy with your order, you can return it within 30 calendar days of receiving your items. The date of the postmark or the delivery of the collection notification will be used to determine whether your return is within this period. If you're ordering from Germany, a free return label is included in your package. If you're ordering from another country, you'll need to cover the return shipping costs yourself. The following conditions apply:

• The item is unworn and undamaged

• The item is in its original, undamaged packaging

• All original tags are still attached and in their original condition

• All accessories included with the item are complete

All items must be returned to the original sender. If your order arrived in separate packages, please return the items in separate packages as well. If these conditions are met, we'll refund the purchase price you paid. Please note that any original shipping costs are non-refundable. All your statutory rights, including your statutory warranty rights, remain fully unaffected.

How to Return Your Order Through Our Returns Portal*:

1. Register your return: Have your order number and the email address you used to place your order ready. Log in to our returns portal, select the items you'd like to return, and let us know why you're returning them.
   
   

2. Choose your preferred refund option: You can choose to receive a refund to your original payment method or get store credit (+5% extra!) to use towards your next purchase. Alternatively, you can select and order different items directly through our returns portal.
   
   

3. Get your return label or QR code: Once you've registered your return, you'll receive an email with either a printable return label or a QR code. If you receive a QR code, your shipping label can be printed directly at the parcel shop, so there's no need to print anything yourself.
   
   

4. Drop off your return: For free returns within Germany, simply drop off your package at your nearest post office or DHL Packstation. If you're returning an order from outside Germany, you can use a shipping provider of your choice.

*Important Information About Partner Items

Partner items cannot be returned through our returns portal. You can identify partner items by their product codes, which contain a combination of letters and numbers (e.g. RMOSVE-109). If you received a separate partner package, please make sure to return it separately as well. If your partner package didn't include a return label, please contact our customer support team at support@glambou.com.

Your refund will be issued once your return has been processed. Please note that processing your return may take up to 10 business days.